Frequently Asked Questions

Frequently Asked Questions 1
Above: An X-Ray Image of a DJI Phantom 4 Drone
  • How can we book you for a job?

    1. Complete our contact form with details of the job.
    2. We will contact you to discusss and understand your requirements fully and provide a quote for the job or jobs you require.
    3. Once the job details and price is agreed we will start our planning and pre-flight checks. We may also take a small deposit for new customers.
    4. We will be in regular contact prior to job taking place in case the weather conditions or another event mean replanning the work.
    5. We will carry out the work and provide the outputs to you as agreed, which could be online on secure cloud storage, or on USB/CD-ROM/DVD media.

  • How much do you charge?

    As each and every job is different please contact us for a no obligation quote by completing and submitting our contact form with as many details of the proposed job as you can and we will get back to you with a quotation.

    We can assure you that we are competitively priced and also offer other specialist services such as mapping, virtual tours, 3D modelling, data processing, dual operator control and inspection work which many other operators can not offer beyond their basic drone photo and video packages. We are CAA Approved holding both a PfCO (now called Operational Authorisation) and an A2CofC.

  • What about the weather?

    We can fly in moderate wind, generally the stiller the air the more stable and smoother the flight (important for video). Our aircraft can fly in light mist, and colder conditions with snow and ice (up to -10 degrees) but not in the rain. Some of our aircraft even have self heating batteries which really helps prepare for flight in cold conditions!

    As weather is such an important factor in flying and safety, we review information from a variety of different sources to assess whether the planned flights can go ahead, in advance and at the time of each flight and monitor conditions during, in case we need to bring the aircraft safely back to land, for example, if it started to rain or became too windy during flight.

  • Where can you fly as a PfCO Holder?

    We have a PfCO (Permission for Commercial Operations) granted by the CAA to fly day and night, within the limitations and procedures as specified in our Operations Manual, as granted by the CAA and ANO, of our aircraft, the task and conditions allow.

    Our CAA granted PfCO permissions allow flight of our aircraft:
    1. Up to 500m away from the remote pilot – whilst maintaining VLOS (Visual Line of Sight) at all times (maintaining VLOS can be assisted by using a competent observer standing next to the remote pilot).
    2. Up to 400ft/120m high or from the closest point of the surface of the earth. We can also now overfly obstacles (such as buildings) taller than this by up to 15m above, with permission from owner.
    3. 50m (or further) away from uninviolved people. This is reduced to 30m during take-off and landing.
    4. In and above congested areas.
    5. 50m (of further) away from assemblies of people (was previously worded organised open-air assemblies of 1000 or more people).
    6. Flying at night as well as in the day.

    ALSO
    In addition to holding a PfCO (now called an “Operational Authorisation” in 2021 onwards) we also obtained an A2CofC which we can also use for for specific flights if we wish.

    Our A2CofC can provide some benefits currently for example when using smaller legacy/transitional drones (under 250g and 500g) and when there are new CE certified drones on the market which have a “low speed” mode, although our PfCO still provides many advantages and is a greater competency which we expect to use for majority of our work, especially when organisations would require, and when we would deem neccessary.

  • What about drone registration in the UK?

    As of 30th November in the UK it became law to register with the CAA for:

    Recreational/Hobbyist: Anyone flying a drone or unmanned aircraft (including model aircraft) weighing between 250g and 20kg must take and pass an online education package and pay a £9 fee. This is renewable every three years.

    Commercial Operators (PfCO’s): Anyone responsible for a drone or unmanned aircraft (including model aircraft) weighing between 250g and 20kg needs to register as an operator, pay the £9 fee and renew annually.

    Registering with the CAA: See further information on the CAA UK Drone Registration scheme and to register here https://www.caa.co.uk/Consumers/Unmanned-aircraft/Our-role/Drone-and-model-aircraft-registration/

  • What are the EASA Regulations?

    The new European drone rules (EASA regulations) being introduced in 2021 will significantly change how both commercial and non commercial (recreational/hobbyst) remote pilots can fly and operate as well as how the aircraft which can be flown in specific scenarios (much of which will be based on risk and aircraft categorisation) see https://www.easa.europa.eu/easa-and-you/civil-drones-rpas.

    These are quite different to the pre 2021 regulations (see CAP 2008 for a comparison, we have copied details of below) and can be quite complicated to understand for some.

    Also have a look at the official CAA Drone Code as detailed here https://dronesafe.uk/drone-code/ to see what is required to fly a drone in the UK as well as where you can fly and the tables we have reproduced from the CAA website below.

  • Does the Covid-19 pandemic stop us operating?

    No, however we would take additional measures including maintaining social distancing, wearing of face masks, use of hand sanitiser and thorough cleaning of equipment prior to arriving on site and after, minimising contact with persons, objects and equipment and upon reviewing client measures and policies which are in place. We have also completed a Coronavirus basic awareness on production training course and test, by ScreenSkills for the creative media industry.

  • What is the The Drone Code?

    Up to date information can be found here https://dronesafe.uk/drone-code/ on the official CAA and NATS Site.

    Make sure you abide by the Drone code at all times (when flying in the UK) and any local regulations if elswhere even if your drone is under 250g. The Drone code has changed recently so please take the time to familiarise yourself with the current drone code on the link above. There is too much information to reproduce on our own website, but we have included some useful tables below this FAQ section.

    We have additional permissions as PfCO and A2CofC holders and CAA Approved Commercial Drone Operators above and beyond what is detailed in the drone code, as well as being fully insured and having strict operating procedures we would abide to when operating under our PfCO. Don’t settle for any less!

  • What do all of the abbreviations mean such as VLOS?

    See the CAA document CAP722D for further information.

    VLOS stands for “Visual Line of Sight”, as defined by the CAA:
    “A type of UAS operation in which, the remote pilot is able to maintain continuous unaided visual contact with the unmanned aircraft, allowing the remote pilot to control the flight path of the unmanned aircraft in relation to other aircraft, people and obstacles for the purpose of avoiding collisions”.

    You should always maintain VLOS with your drone when flying it unless if using a “competent observer” to assist the pilot, for example if FPV goggles are worn – further information and conditions under which this can be used here ORS4 No 1273.

    This exception was introduced in March 2019 by the CAA in light of some circumstances with pilots wearing FPV goggles, or when a pilot may be piloting a drone via a tablet/phone/computer ground station and be unable to also observe the aircraft in the sky at the same time, for example keeping a watch out for hazards, other aircraft, people, conditions as well as during take off and landing.

The New EASA Regulations:

For the new EASA regulations coming into force in 2021, summary table of types of operation, aircraft types and classes and competencies required is below from CAP2012:

CAP2012
publicapps.caa.co.uk/CAP2012

For the Open Category summary shown above, some popular consumer drones and classes:
Class C0 (less than 250g and 19m/s): DJI Mavic Mini 1 & 2 (with no accessories)
A1 Transitional (under 500g): DJI Mavic Air 1, Parrot Anafi, DJI Spark.
Class C1 (under 900g and 19m/s): DJI Mavic Air 2, DJI Mavic Pro 1 & 2, DJI Mavic Pro 2 Zoom
A2 Transitional (under 4kg): DJI Phantom 2/3/4/4 RTK, DJI Mavic Enterprise
A3 Transitional (under 25kg): DJI Inspire 2, DJI Matrice M200/M300/M600 series.

A useful summary of the existing vs new (2021 onwards) rules are shown in CAP2008:

Frequently Asked Questions 2
Frequently Asked Questions 4

Find out more about of our aircraft capabilities from some official DJI videos below and the DJI Website here:

The DJI Inspire 2 Aircraft
The DJI Inspire 2 – Cinematic Possibilities Episode 2
The DJI Phantom 4 Pro
DJI Ground Station Pro

CONTACT US

Drone Below Page 3
Contact us via the enquiry form below and we we will get back to you as soon as we can.
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